Until we verify exactly what is needed, it would not be fair to either of us to quote a price before we come out. We charge a nominal dispatch fee that covers the company’s expense and overhead for sending a fully trained and background checked technician with a fully stocked vehicle to your home to diagnose your concern.
It is not always easy to tell you how long the work will take until we have the opportunity to take a closer look at what your specific job entails. Some jobs are completed in 30 minutes and others will take a couple of days for completion. We do understand that your time is important and we will make every effort to get the job completed in a timely manner, restoring your comfort as soon as possible.
Warranties vary but Shafer stands behind a one year warranty on most repairs.
On Saturday we do overflow jobs from the week and emergency repairs, all at regular rates. We are available after 7pm and on Sundays for your emergencies that can’t wait. Please note that we do charge an extra fee to help defer after hours expenses.
Shafer technicians are typically assigned to a job as they become available. Each team member’s picture and profile can be found here. We are working to implement a process in which we will be able to email your tech’s profile upon dispatch to your home. You will be able to “meet” your tech and recognize him upon his arrival. Our CSR’s are working to obtain your email address so that we can provide you with a quality Shafer experience.
Shafer only employs experienced professionals with clean drug and background checks. Shafer professionals are constantly trained on new technical advances and use state of the art diagnostic equipment. Our whole-house team offers the highest quality plumbing, heating and air conditioning service, maintenance, repair and replacement you will find in San Antonio.
Yes, you or a spouse must be available in your home for your Shafer appointment. This is our assurance to you that the job and our team members are working to the highest standard. Your technician will need to sit down with you after his diagnosis, to discuss upfront your options, pricing and get your signature in order to begin the work that needs done.
We only provide trusted quality AC and plumbing products. Ruud & American Standard brands are our main AC/Heating system lines. The great relationships we have with the distributors for these products make the difference in our equipment selection. Other brands can be provided as well, for specific system match-ups. Just a note: Shafer services all brands of air conditioning equipment.
CPS offers rebates for new high efficiency AC equipment and ductwork renovations. We will gladly help you understand what is offered through these programs.
Never! Any information we collect from you is safely held within the walls of Shafer Services. We NEVER share or sell your information to anyone outside of Shafer.
Your information is securely protected. We utilize a processing avenue with an encryption system when sending your credit card information in for payment.
Where is the dust coming from is the real question. Before we just come in and “clean up the dirt”, we need to test the ductwork for leakage to determine why this is happening in your home. A performance test will determine the source of your problem and give you a long-term solution to your dirty duct issue.
Shafer technicians are not alone when they come to your house. They have the entire Shafer team of expertise to pull from. In addition we have experienced managers to help troubleshoot issues as well as good working relationships with manufacturers’ technical staff.
We always check your system and offer options that will help keep your system from breaking down or costing you more on your electric bill. Service Plan Partners receive FREE yearly cool & heat system checks as well as a plumbing system check.
Most new systems are dramatically less noisy than the older systems. No one likes a noisy system and the manufacturers have kept this in mind as they develop new products for your home.
Some of the newer systems are up to 50% more efficient than their predecessors. Replacing your older system with a new high efficiency one can save you money on your energy bills.
Calcium build up on the inside of the water heater causes this “grumble.” It also robs the heater of efficiency. Depending on the age of our water heater there are two different scenarios for dealing with this problem; replacement or cleaning. We also offer water softening options that will help lengthen the life of your water heater and provide you with healthier drinking water.
No, tankless water heaters are designed to come on only when demand for hot water is called for, thus offering you energy savings. Once the hot water gets to the fixture then you will have endless hot water. Shafer offers alternate options that can help you conserve water and expedite your hot water delivery.
In most areas of San Antonio geothermal is not practical because of the stone under our soil or prohibitions from drilling into the aquifer.
High water pressure and hard water cause most of the problems with your plumbing fixtures. If your water pressure is over 80psi, a PRV is recommended to prevent damage to your faucets and fixtures. A Thermal Expansion Tank is coupled with a PRV for preventing damage to your water heater.
A simple water pressure test can be performed to detect a leak. You may also look at your water meter to see if it is moving when no water is being used in your home.
No, your toilet is not haunted. Most commonly this phantom flusher is a result of a flapper malfunction. A simple home test is to place a few drops of food coloring in your tank. If the water in your bowl shows color it is time to replace the flapper.
NO, closing the vents off can create problems with airflow in your system. Doing this can cause the coil freeze up and grow mold at the vents.
Closing doors may restrict airflow when there is no air returns in the room. We can add return air ducts to help if this causes a problem.
